We hope that you never encounter this situation, but perhaps you’re curious about what happens if something is broken or stolen when your house is cleaned.

If we break or damage something, we pay for it. Any cleaner or professional service person you hire to work in your home should have the same response. At Buckets & Bows Maid Service, our policy is to directly reimburse you for items valued up to $100. We ask the customer to re-purchase the item and provide us with the receipt, and then we reimburse them directly. For items over $100 in value, we may choose to file a claim with our insurance company and reimburse the customer once the claim is resolved.

In the unlikely event that something is stolen, we follow the same procedure with filing an insurance claim to replace your loss. Buckets & Bows Maid Service is licensed, bonded, and insured for your assurance and our protection.

When something belonging to a customer is broken or—in very unusual cases—stolen, we address the issue immediately with any of the cleaning technicians involved. This allows us to understand what happened, to look for ways our management team can improve training or guidance, and to take any necessary disciplinary actions. We deeply value the trust we develop with our clients and trust our background-checked employees to leave your home sparkling clean, with all your possessions intact.