Frequently Asked Questions

Home/House Cleaning Services/Frequently Asked Questions
Frequently Asked Questions 2016-10-25T08:48:38+00:00
  1. Why are some services cheaper than others?
  2. Do you pay for referrals if I refer you?
  3. How long have you been in business?
  4. Are you insured and bonded?
  5. Are your housekeepers employees or sub contractors?
  6. Are you a franchise?
  7. Do you do background checks?
  8. Does your staff speak English?
  9. Do you take credit cards?
  10. Do I have to sign a contract?
  11. When do I pay for the service?
  12. What if I’m not satisfied?
  13. What day and time will you show up to clean?
  14. Do you work on Saturdays?
  15. What about my pets?
  16. Do I have to be home during service?
  17. Who provides the chemicals & equipment?
  18. Are my things safe with your employees?
  19. What if I have to skip or cancel my service?
  20. What if I need some extra tasks or services?
  21. Do I have to tip your employees?
  22. What if I need to change my day of service?
  23. Should I have a Spring Cleaning Every year?

Why are some services cheaper than others?   The truth is if you think a professional is expensive wait till you hire an amateur.  The underground market seems less expensive on the surface but in the long run it really isn’t. What is your time worth?  Cheaper services generally require you to find to housekeeper, verify their background, train them, and provide all the supplies for cleaning.  You have to manage, supervise, and pay their payroll taxes despite their claim that they are an “”independent contractor” (the IRS almost never agrees therefore you are liable for all federal withholding taxes and labor law compliance).  The “savings” is not worth the risk, especially if the cleaner is undocumented or brings undocumented “relatives” to help clean.  Non-professional cleaners often give the cleaning industry a bad name by not paying taxes and hiring illegal workers.  (click here to read more)  For an eye-opening report on the “independents” vs. the “professionals” download this Free Report.

Do you pay for referrals if I refer you?  Yes!  Your next cleaning is absolutely FREE when you refer us to someone who uses us!  You could get all of your cleanings for FREE if you just spread the word to everyone.  We thrive on referrals and are generous when you refer!

How long have you been in business?  28 years!  We’re possibly the largest most experienced service in the area.
Are you insured and bonded?  Yes!  Your safety and protection is top priority.  My husband is a retired police officer so we’ve seen what can happen when security is less important than profits to a service.
Are your housekeepers employees or sub contractors?  Our Cleaning Techs are employees.  Thoroughly screened and trained by an experienced Training Manager.
Are you a franchise?  No, we just look like one because we are just as professional.  But, we have the freedom to provide you with a more customized service and our prices are  usually slightly lower than the franchises.
Do you do background checks & thorough screening?  Absolutely.  You’d be shocked at who does not pass.  We also support the Sue Weaver Cause Foundation.
Does your staff speak English?  Yes, our employees must be able to read and speak English because we offer a customized cleaning for our clients.  We do not use illegal labor which is common with many services.  For security reasons, be sure you are dealing with a legitimate service.  Read this article on allowing illegal workers  into your home.
Do you take credit cards?  Yes, for your convenience we accept:  VISA, MASTERCARD, and DISCOVER
Do I have to sign a contract?  No!  You can cancel any time you wish.  But we do have a DISCOUNT program for our Pre-Paying VIPs that offers substantial savings on every cleaning.  You’ll only sign our non-compete agreement and on-time payment commitment when you hire us.
When do I pay for the service?  At the time of service.  You can leave a check on the counter or we can charge your credit card the day of cleaning.
What if I’m not satisfied?  Our work is 100% guaranteed.  If you are not satisfied we will return within 24 hours and re-clean any unsatisfactory areas.  If we cannot satisfy you a refund will be offered in most instances and the relationship will be permanently terminated.
What day and time will you show up to clean?  You get to pick your day and time.  We clean Monday through Friday (and Saturdays on special occasions) between 8:00 and 5:00 p.m.  You can pick an arrival time of either:  8:00 to 8:30 a.m. or  11:00 to 1:00 p.m.  Our clients are not stuck waiting all day for us to show up!
Do you work on Saturday?  Yes, upon request and subject to availability.  But yes, we have most Saturdays available.
What about my pets?  We love them, and we’ll treat them like our own.  Your special instructions are noted on our Work Orders so the Cleaning Tech will know your wishes with regard to your pets.
Do I have to be home during service?  No.  Most of our clients give us a key and their alarm code.  Our employees are carefully screened and trained.  Many of them have been with us for years!  Meet my employees HERE.
Who provides the chemicals & equipment?  For the ultimate in sanitation we use your supplies and equipment unless you you don’t want to provide them.  No maid service cleans the equipment between houses.  This exposes your home to germs and pet dander from the other houses they clean.  Back up equipment and supplies are always on hand for emergencies.
Are my things safe with your employees?  We conduct criminal background checks on every prospective employee, we verify job history, and conduct employment verifications.  Our outstanding record of quality hiring and our low employee turnover make us one of the safest services worthy of your trust.  We rank safety and security at the top of our business priorities.
What if I have to skip or cancel my service?  Give us 24 business hours notice of your change in plans and we will promptly reschedule or cancel your service.
What if I need some extra tasks or services?  We’re not a franchise–we can do what you want.  Just call the day before to make your special requests and we will quote you a price for the additional time.  Ovens, fridge, laundry?  Yes!
Do I have to tip your employees?  No, it’s not expected, but it is greatly appreciated for work well done.
What if I need to change my day of service?  Just tell us what day works best for you.  We have a large staff and can accommodate most requests.
Should I have a Spring Cleaning Every year?  Many of our clients do have a Top To Bottom Deluxe Cleaning annually to maintain those out-of-reach places that are not a part of the normal, weekly or bi-weekly routine.  It’s less expensive than the first time Deluxe cleaning because the rest of the house is already at maintenance level if we are servicing your home!