So you’ve taken the leap and hired a cleaning service to clean your home. How will your new cleaning crew ensure that they’ve done a great job and that you are happy with their service?
The number one reason people drop their cleaning company or switch to a new one is due to a decrease in the quality of their house cleaning they receive over time. Customers love that first cleaning; it was spectacular! But then they feel that the quality went downhill from there. An experienced, professional cleaning company will give a lot of attention to doing a good job for you and will verify your satisfaction over and over because they don’t want to lose your business. When you ask your cleaning company about their quality control program, you should expect to hear something similar to ours.
At Buckets & Bows Maid Service we have a multi-pronged approach to quality control—from how and who we hire to collecting and acting on regular feedback from customers. Here are some specific steps we take:
- We train all our cleaners to clean your home following our proven method to consistently deliver a high quality cleaning. We never assume that a new employee can clean well. Our new hires study our cleaning techniques and practice them in different scenarios, working closely with one of our certified trainers. Residential cleaning business all over the U.S. and Canada come to us to learn our Perfect Maintenance Cleaning methods so that they can improve their quality and efficiency. Our owner literally wrote the Perfect Maintenance Cleaning book that professional services use to train their cleaners.
- We do house checks. Members of our management team perform random house inspections after a home has been cleaned so that every cleaner’s work is checked periodically. We’ll provide feedback or recommend additional training, if necessary.
- We make it easy for customers to tell us how we’re doing. We encourage comments and offer three ways to reach us: text, phone call, and email. We also leave behind a quality score sheet or comment card at every cleaning. All feedback is reviewed by our Operations Manager who shares it with our cleaners directly—both the compliments and the opportunities for improvement. We believe that it’s our job—not the customers’—to give employee feedback caringly and constructively.
- We act on any complaints we receive. Any complaints we get will guide the steps we take to re-train our cleaners or to remove them from our business if re-training fails.
Our aim to provide a consistent high quality house cleaning is at the heart of our goal to retain our regular customers. At Buckets & Bows Maid Service we have implemented the necessary steps to ensure we meet and exceed our customers’ expectations—hiring the best people, expertly training them, and gathering and acting on customer feedback. We believe any cleaning service you hire should provide the same.